Exchanges and Returns

Exchanges and Returns

According to law, you as a customer have the right to withdraw your purchase within 14 days from the date you received your item. This means that the customer has the right to cancel the purchase by notifying AVIANI within 14 days. The right of withdrawal only applies if the product is in unchanged condition. If the product is sealed, the seal must be unbroken. The item you return must be well packaged and sent back in its original box.

The item remains the customer’s responsibility until we have received the return, therefore it is very important that the product is not damaged during transport.

Shipping costs are not refunded in case of return. If the item is returned after the 14-day withdrawal period, the customer will receive a store credit for the amount excluding the shipping cost. This will be communicated via email to the customer.

If you have received free shipping and choose to return the item, a shipping cost of 79 SEK will be deducted afterwards.

To register an exchange or return, please contact us as soon as possible via email info@aviani.se or by phone 031-711 7117 or 0733-47 22 00.

Complaints

If there is something wrong with the product upon delivery, please contact us as soon as possible. NOTE! The complaint does not apply if the defect has arisen due to wear and tear or improper handling.

Once we have received the damaged item, we will issue a refund as soon as the complaint has been approved. Please note that the product is your responsibility once you have collected it. In case of return, the customer is responsible for ensuring that the item is not damaged during transport back to us.

There are different types of complaints:

• Missing product: After verification, the missing product will be sent to you.
• Incorrect item: If the wrong product has been shipped, we will send the correct product as soon as the incorrect product has been returned to us.
• Damaged item: We will send a new product. The damaged item must be returned to us.
• Other reason: Contact us by phone or email and describe the reason.

For returns, exchanges and complaints, please send the package to the following address:

AVIANI & LABROSSE AB

Vallgatan 33

411 16 Gothenburg

For your safety, we recommend sending the package with tracking. The item remains your responsibility until we have received the return.

Transport Damage

We are responsible for goods that are damaged or lost during delivery to the customer. Complaints regarding transport damage must be reported to us within a reasonable time. Upon receipt, it is important that you check that the package is not damaged. In case of return or complaint, we recommend sending tracked parcels.

Refund

AVIANI will refund the amount within 30 days from the date we received the notice that you wish to exercise your right of withdrawal. However, AVIANI may withhold the refund until the item has been received. The refund will be made using the same payment method used for the purchase (if you paid by card, the amount will be refunded to the same card). If you paid by invoice, the invoice will be cancelled. Shipping costs are not refunded.

Change & Order

Cancellation of an order is possible free of charge until the order has been shipped.